Bank delivers strong first-half performance as client satisfaction remains high - Scottish Business News
Hampden Bankhas reported a strong performance for the six months ended 30 June 2026, delivering continued growth in profitability, deposits and lending whilst maintaining high levels of client satisfaction. . .
Hampden Bankhas reported a strong performance for the six months ended 30 June 2026, delivering continued growth in profitability, deposits and lending whilst maintaining high levels of client satisfaction and investing in people to support future growth. Profit before tax (unaudited) for the six months to 30 June 2026 was £4. 7 million, an increase of 91 per cent on the prior year. Total deposits grew to £1. 327 billion, up 36 per cent year-on-year, whilst loan balances increased to £661 million, representing growth of 8 per cent compared with 30 June 2025. The Bank’s latest client satisfaction survey also demonstrated the continued strength of its relationship-led proposition. Hampden Bank achieved a Net Promoter Score (NPS) of 75, an overall client satisfaction score of 9. 1 out of 10 and continues to retain more than 99 per cent of clients. During the first half of the year, the Bank continued to invest in its long-term growth strategy. In June, Hampden Bank marked the official launch of its new North and Midlands base in Manchester, expanding its regional presence and creating a dedicated hub to support clients across the region. The Bank also strengthened its leadership team through a number of senior appointments, including Chris Williamson as Head of Data, Liz Wilde as Head of Product and Proposition, and incoming Director of Marketing and communications. Jonathan Peake, Chief Financial Officer of Hampden Bank, said:“The first half of 2026 has been another period of strong performance for Hampden Bank. We have continued to grow deposits and lending whilst delivering a significant increase in profitability, reflecting the strength of our business model and the trust our clients place in us. ”Tracey Davidson, Chief Executive Officer of Hampden Bank, said:“We are particularly encouraged by our latest client satisfaction results. An NPS of 75, a client satisfaction score of 9. 1 out of 10 and a retention rate of more than 99 per cent demonstrate the value clients place on a relationship-led approach to banking and the dedication of our colleagues across the UK. ”“Alongside this performance, we continue to invest in the future of the Bank. The establishment of a team for the North and Midlands and the addition of experienced leaders across business development, data, product and marketing strengthen our capability as we build on our growth trajectory and continue to support clients across the UK. ”Hampden Bank remains focused on delivering sustainable growth whilst maintaining the relationship banking experience that has underpinned its success. With a growing client base, strong levels of advocacy and continued investment across the business, the Bank enters the second half of the year well positioned to deliver on its strategic ambitions.