Kapture CX announces Konica Khandelwal as Vice President - Middle East
Based in Dubai, she will lead the company’s regional growth strategy and focus on enterprise sales, strategic partnerships and customer success across the Gulf Cooperation Council (GCC) region.
Based in Dubai, she will lead the company’s regional growth strategy and focus on enterprise sales, strategic partnerships and customer success across the Gulf Cooperation Council (GCC) region. New UpdateKapture CX has appointedKonica Khandelwalas Vice President of the Middle East. Based in Dubai, she will lead the company’s regional growth strategy and focus on enterprise sales, strategic partnerships and customer success across the Gulf Cooperation Council (GCC) region. The appointment follows its recent funding and comes as it expands its commercial operations in the GCC. Kapture CX is also investing in in-country data residency capabilities to address data compliance and sovereignty requirements for government and regulated enterprises. Commenting on the appointment,Sheshgiri Kamath, Co-founder and CEO, Kapture CX, said, "The Middle East represents one of our top strategic growth markets, and we are making significant investments to strengthen our presence across the region. Konica brings deep expertise in scaling enterprise AI businesses and digital transformation across industries. Her experience will play an important role as we help more organisations leverage Agentic AI to transform customer experience. "Speaking on her new role, Konica Khandelwal said, "Organisations across the GCC are looking for AI that delivers measurable business outcomes, and Kapture CX's AgentOS platform is built to meet that need. As the region enters this next phase of enterprise AI adoption, I look forward to working closely with our customers and partners to help them accelerate CX transformation with Kapture's full-stack solutions. "Khandelwal has nearly two decades of experience in enterprise technology, AI and digital transformation across the Middle East. Before joining Kapture CX, she led AI adoption programmes for government and public sector organisations at Inception, a G42 company. She has also held senior leadership roles at TONOMUS Safana within the NEOM ecosystem, Yellow. ai and Kore. ai, where she worked on enterprise sales, strategic partnerships and AI transformation initiatives. Kapture CX has recorded fourfold revenue growth and reached profitability since its Series A funding in 2023. The company serves more than 1,000 enterprises across 18 countries. Its recently announced pre-Series B funding will support its global expansion, GCC operations and development of its Agentic AI platform.