Konica Khandelwal moves from Inception - G42 to join Kapture CX as Vice President – Middle East
India,July 21:KaptureCX, a global, verticalized full-stack Agentic AI platform for customer experience automation, today announced theappointmentofKonicaKhandelwalasVicePresident–MiddleEast. Based in Dubai,. . .
India,July 21:KaptureCX, a global, verticalized full-stack Agentic AI platform for customer experience automation, today announced theappointmentofKonicaKhandelwalasVicePresident–MiddleEast. Based in Dubai, she will lead the company’s regional growth strategy with focus on accelerating agentic AI adoption. Theappointmentbuilds onKaptureCX‘s recent funding and reflects the company’s continued focus on scaling its commercial operations across the GCC. In her new role,Konicawill lead enterprise sales, strategic partnerships and customer success initiatives, helping organisations deploy Agentic AI solutions that improve customer experience and operational efficiency. The company is also strengthening its regional infrastructure with investments in in-country data residency capabilities to help government and regulated enterprises address evolving compliance and data sovereignty requirements. The GCC continues to emerge as one of the world’s leading AI markets. Governments across the region, particularly the UAE, are rapidly integrating AI into public services while enterprises are moving beyond pilot projects toward organisation-wide AI deployment. This growing momentum presents a significant opportunity forCXplatforms capable of delivering enterprise-grade automation. “TheMiddleEastrepresents one of our top strategic growth markets, and we are making significant investments to strengthen our presence across the region,”said Sheshgiri Kamath, Co-founder and CEO ofKaptureCX. “Konicabrings deep expertise in scaling enterprise AI businesses and digital transformation across industries. Her experience will play an important role as we help more organisations leverage Agentic AI to transform customer experience. ”Commenting on herappointment,KonicaKhandelwal, VP –MiddleEast, said,“Organizations across the GCC are looking for AI that delivers measurable business outcomes, andKaptureCX‘s AgentOS platform is built to meet that need. As the region enters this next phase of enterprise AI adoption, I look forward to working closely with our customers and partners to help them accelerateCXtransformation withKapture‘s full-stack solutions. ”Konicabrings over 18 years of experience in enterprise technology, AI and digital transformation across theMiddleEast. Prior to joiningKaptureCX, she led strategic AI adoption programmes for government and public sector organisations atInception, aG42company. She has also held senior leadership positions at TONOMUS Safana within the NEOM ecosystem, Yellow. ai and Kore. ai, where she led enterprise sales, strategic partnerships and AI transformation initiatives across the region. Theappointmentcomes at a time of strong momentum forKaptureCX. Since its Series A funding in 2023, the company has achieved 4x revenue growth while reaching profitability, and serves more than 1,000 enterprises across 18 countries. The recently announced pre-series B funding will support global expansion, deeper penetration into the GCC market and continued innovation across its Agentic AI platform.